Shipping policy
Shipping Policy
This policy explains how long your Talvior order takes to reach you, what it costs, where we ship, and what happens if a delivery goes wrong.
Shipping cost
Shipping is free on every order. There is no minimum order value, no promotional code required, and no conditions attached. The price you see at checkout is the price you pay.
How long delivery takes
Delivery time has two separate parts:
- Handling time: 1–2 business days. This is the time we take to pick, pack and dispatch your order after you place it.
- Transit time: 3–7 business days. This is the time the carrier takes to deliver your parcel once it has left us.
Total estimated delivery time: 4–9 business days from the date you order.
Business days are Monday to Friday and exclude weekends and public holidays. Orders placed after 6:00 PM PST, at weekends, or on a public holiday begin their handling time on the next business day.
Who delivers your order
Orders are dispatched with a tracked delivery service. Your shipping confirmation email names the carrier handling your parcel and gives you its tracking number, so you always know who is delivering and where the parcel is.
If a delivery goes wrong, you do not need to contact the carrier yourself — see "If your order does not arrive" below.
Where we ship
We ship to addresses within the United States only, including all 50 states.
We do not ship internationally. We cannot deliver to addresses outside the United States, and we are unable to accept orders that would require international delivery.
Tracking your order
Once your order is dispatched, we send a shipping confirmation email containing your tracking number to the email address you used at checkout. Tracking information usually becomes active within 24 hours of dispatch.
You can track your order in two ways:
- Follow the tracking link in your shipping confirmation email
- Visit our Track Your Order page
If you have not received a shipping confirmation email within 2 business days of ordering, please check your spam folder and then contact us at Talvior@outlook.com.
If your order does not arrive
If your tracking shows your order as delivered but you have not received it, or if tracking has not updated and your order is past its estimated delivery date, contact us at Talvior@outlook.com or +1 (701) 997-6768.
We will open an investigation with the carrier on your behalf. We deal with the carrier directly — you do not need to contact them yourself. Once the investigation concludes, we will either send you a replacement or refund you in full, at our cost, whichever you prefer.
If your order arrives incomplete
If your order contains more than one item, some items may ship separately and arrive on different days. Your shipping confirmation email will say if this applies to your order.
If an item is missing and you have not been told it is shipping separately, contact us at Talvior@outlook.com with your order number and the name of the missing item. We will trace the item and either ship the missing part of your order or refund it in full, at our cost.
Damaged or incorrect deliveries
If your order arrives damaged or you receive the wrong item, we cover the cost of putting it right, including return shipping. See our Refund Policy for the full process and timescales.
Address accuracy
Please check your delivery address carefully before completing checkout. If you notice a mistake, contact us within 12 hours of placing your order and we will correct it before dispatch.
Contact us
Talvior
68 Kelloch Ave, San Francisco, California 94134, United States
Email: Talvior@outlook.com
Phone: +1 (701) 997-6768
Business hours
Monday–Friday: 9:00 AM–6:00 PM PST
Saturday: 10:00 AM–4:00 PM PST
Sunday: closed
We respond to all enquiries within 24 hours.
Last updated: August 31, 2026