Refund policy

Refund Policy

We want you to be satisfied with your Talvior order. This policy explains how returns, refunds and cancellations work, and what we do when something goes wrong with a delivery.

Return window

You may return an item within 30 days of the delivery date. The 30 days begin on the day the carrier marks your order as delivered, not the day you placed it.

To be eligible, the item must be unused, in its original condition, and returned in its original packaging.

We do not charge a restocking fee.

How to start a return

There are two ways to start a return:

Please include the following so we can process your request without delay:

  • Your order number
  • The name of the item you are returning
  • The reason for the return
  • Photographs, if the item arrived damaged or is not what you ordered

We respond to every return request within 24 hours during business hours.

Refund timing and method

Once your returned item reaches us, we inspect it and issue your refund within 5 business days of receipt and inspection.

Refunds are issued to the original payment method used for the order. Your bank or card issuer may take additional time to post the credit to your account.

Who pays for return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. This is the only situation in which you pay to return an item, and nothing is deducted from your refund — you receive the full purchase price back.

In every case below, we pay the return shipping cost.

If your order never arrived

If your tracking shows your order as delivered but you have not received it, or if tracking has not updated and your order is overdue, contact us at Talvior@outlook.com or +1 (701) 997-6768.

We will open an investigation with the carrier on your behalf. We handle the claim directly with the carrier — you do not need to contact them yourself. Once the investigation concludes, we will either send you a replacement or refund you in full, at our cost, whichever you prefer.

If your order arrived damaged

If your item arrives damaged, send us photographs of the damage within 7 days of delivery at Talvior@outlook.com.

We will email you a prepaid return label. Return shipping is at our cost. Once we receive the item, we will send a replacement or issue a full refund, whichever you prefer.

If you received the wrong item

If we sent you the wrong item, contact us at Talvior@outlook.com or +1 (701) 997-6768 and tell us what you received.

We will email you a prepaid return label. Return shipping is at our cost. We will send the correct item or issue a full refund, whichever you prefer.

Cancelling an order

You may cancel your order within 12 hours of placing it for a full refund, provided it has not yet shipped. To cancel, email Talvior@outlook.com or call +1 (701) 997-6768 with your order number.

After 12 hours, or once the order has shipped, please use the return process described above.

Warranty

All Talvior products carry a 1-year warranty against manufacturing defects. If a defect appears within one year of delivery, contact us and we will repair, replace or refund the item.

Contact us

Talvior
68 Kelloch Ave, San Francisco, California 94134, United States
Email: Talvior@outlook.com
Phone: +1 (701) 997-6768

Business hours
Monday–Friday: 9:00 AM–6:00 PM PST
Saturday: 10:00 AM–4:00 PM PST
Sunday: closed

We respond to all enquiries within 24 hours.

Last updated: August 31, 2026