FAQ
Frequently Asked Questions
Welcome to the Talvior help center. Below are answers to the questions our customers ask most often. If you cannot find what you need, contact us and we will help.
Orders & Shipping
Q: How long does shipping take?
A: There are two parts to delivery. Handling takes 1–2 business days — this is the time we take to pick, pack and dispatch your order. Transit takes 3–7 business days — this is the time the carrier takes to deliver it. Total estimated delivery is 4–9 business days from the day you order.
Q: How much does shipping cost?
A: Shipping is free on every order. There is no minimum order value and no conditions.
Q: Do you ship internationally?
A: No. We ship to addresses within the United States only, including all 50 states. We are not able to deliver outside the United States.
Q: How can I track my order?
A: When your order is dispatched we email you a shipping confirmation containing your tracking number. Tracking usually becomes active within 24 hours of dispatch. You can follow the link in that email, or use our Track Your Order page.
Q: What if my order never arrives?
A: Contact us. We open an investigation with the carrier on your behalf — you do not need to contact the carrier yourself. Once it concludes we will send a replacement or refund you in full, at our cost, whichever you prefer. This applies even if tracking shows the parcel as delivered.
Q: Can I change my shipping address after ordering?
A: Yes, if your order has not yet been dispatched. Contact us within 12 hours of placing your order with the correct address.
Q: Can I cancel my order?
A: Yes. You can cancel within 12 hours of placing your order, provided it has not shipped, for a full refund. Email or call us with your order number.
Q: What happens if I'm not home when my package is delivered?
A: The carrier may leave the parcel in a safe place, with a neighbour, or at a local pickup point, or leave a notice explaining how to reschedule. Your tracking information will show what happened.
Returns & Refunds
Q: What is your return policy?
A: You may return an item within 30 days of the delivery date. It must be unused, in its original condition and in its original packaging. We charge no restocking fee. See our Refund Policy for full details.
Q: How do I start a return?
A: Two ways: email Talvior@outlook.com or call +1 (701) 997-6768. Include your order number, the item, the reason, and photographs if the item arrived damaged or was the wrong item.
Q: Who pays for return shipping?
A: You pay return shipping only if you changed your mind. Nothing is deducted from your refund — you receive the full purchase price back. If the item arrived damaged, was the wrong item, or never arrived, we pay the return shipping and send you a prepaid label.
Q: How long does a refund take?
A: We refund within 5 business days of receiving and inspecting your return. Refunds go back to your original payment method. Your bank may take additional time to post the credit.
Q: What if my item arrives damaged?
A: Send us photographs within 7 days of delivery. We email you a prepaid return label at our cost and send a replacement or full refund, whichever you prefer.
Q: Do you refund shipping costs?
A: Shipping is free on every order, so there is no shipping charge to refund. You always receive the full purchase price back.
Products & Warranty
Q: Do your products come with a warranty?
A: Yes. All Talvior products carry a 1-year warranty against manufacturing defects.
Q: What does the warranty cover?
A: Our 1-year warranty covers manufacturing defects under normal use. It does not cover damage from misuse, accidents, improper care, or normal wear and tear.
Q: What should I do if I receive a defective item?
A: Contact us at Talvior@outlook.com with your order number and clear photographs of the defect. We will arrange a replacement or refund at our cost.
Q: How do I care for my Talvior products?
A: Care instructions vary by product and material. In general, hand-wash with warm water and mild soap rather than a dishwasher, avoid abrasive scourers, bleach and direct heat, and wipe metal finishes with a soft, damp cloth and dry to prevent water spots. Specific care guidance for your item is included with your order.
Account & Ordering
Q: Do I need an account to order?
A: No, you can check out as a guest. An account lets you track orders and see your order history.
Q: How do I check my order status?
A: Log into your account, or use our Track Your Order page with your order number and email address.
Q: Can I modify my order after placing it?
A: If your order has not been dispatched, contact us within 12 hours with your order number and we will do what we can.
Payments & Security
Q: What payment methods do you accept?
A: We accept the payment methods shown at checkout. Payment is processed securely by Shopify's payment processor.
Q: Is my payment information secure?
A: Yes. Our site is served over HTTPS and payments are handled by Shopify's PCI-compliant payment processor. We never see or store your full card number.
Q: When will my card be charged?
A: Payment is taken in full when you place your order.
Contact & Support
Q: What are your customer service hours?
A: Monday–Friday: 9:00 AM–6:00 PM PST
Saturday: 10:00 AM–4:00 PM PST
Sunday: closed
Q: How can I contact you?
A: Email Talvior@outlook.com or call +1 (701) 997-6768. We respond to all enquiries within 24 hours.
Talvior
68 Kelloch Ave, San Francisco, California 94134, United States
Last updated: August 31, 2026